Terms of Service

Joldi Technologies Private Limited Last updated: March 26, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Joldi platform at jolditech.com (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"). If you are using the Platform on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must discontinue use of the Platform immediately.

2. About the Platform

Joldi is a software-as-a-service (SaaS) platform that provides businesses with an integrated suite of tools for commerce, point-of-sale, inventory management, helpdesk, messaging, human resources, and marketing. Through the Platform, users can create and manage stores, websites, and day-to-day business operations from a single unified system.

The Platform is designed for use by businesses and their authorised personnel. It is not intended for personal, non-commercial use.

3. Eligibility

To use the Platform, you must:

  • Be at least 18 years of age
  • Be capable of entering into a legally binding agreement under applicable Indian law
  • Not be barred from using the Platform under any applicable law or regulation

By creating an account, you represent and warrant that you meet all eligibility requirements stated above.

4. Account Registration and Security

When you create an account on the Platform, you agree to:

  • Provide accurate, current, and complete registration information
  • Keep your account credentials confidential and secure
  • Promptly update your information if it changes
  • Accept responsibility for all activity that occurs under your account, whether authorised by you or not

You must notify us immediately at admin@jolditech.com if you become aware of any unauthorised access to or use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

5. Subscription Plans and Payment

5.1 Free and Paid Tiers

The Platform offers a free tier with limited features and paid subscription plans with expanded capabilities. Plan details and pricing are published on the Platform and may be updated from time to time.

5.2 Billing

For paid subscriptions:

  • Fees are billed in advance on a recurring basis (monthly or annually, as selected at the time of purchase)
  • All amounts are quoted in Indian Rupees (INR) unless otherwise stated, and are inclusive of applicable taxes unless explicitly noted
  • Payment is due on the billing date specified in your subscription. Failure to pay may result in suspension or downgrade of your account

5.3 Price Changes

We reserve the right to modify pricing with at least 30 days' prior written notice. The revised pricing will take effect at the start of your next billing cycle. Continued use of a paid plan after the new pricing takes effect constitutes acceptance of the updated fees.

5.4 Refunds

All fees are non-refundable unless otherwise required by applicable law or expressly stated in a separate agreement. If you believe a charge was made in error, contact us within 15 days of the billing date.

5.5 Taxes

You are responsible for all applicable taxes associated with your use of the Platform, except for taxes on Joldi's net income. If we are required to collect taxes on your behalf, they will be added to your invoice.

6. User Content

6.1 Ownership

You retain full ownership of all content, data, and materials you create, upload, store, or publish through the Platform ("User Content"). These Terms do not transfer any ownership rights in your User Content to us.

6.2 Licence to Joldi

By using the Platform, you grant Joldi a limited, non-exclusive, royalty-free, worldwide licence to host, store, reproduce, and display your User Content solely for the purpose of operating, maintaining, and providing the Platform to you. This licence terminates when you delete your User Content or close your account, subject to any reasonable backup or retention periods.

6.3 Your Responsibilities

You are solely responsible for your User Content and represent and warrant that it will not:

  • Violate any applicable law, regulation, or third-party right
  • Infringe on the intellectual property, privacy, or publicity rights of any person or entity
  • Contain material that is defamatory, obscene, abusive, threatening, or otherwise harmful
  • Include malware, viruses, spam, or any form of malicious or deceptive code
  • Mislead or defraud customers, end-users, or any other parties

6.4 Enforcement

We reserve the right to review, remove, or disable access to any User Content that we reasonably believe violates these Terms, without prior notice and at our sole discretion. Repeated or severe violations may result in account suspension or termination.

7. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful, fraudulent, or malicious purpose
  • Attempt to gain unauthorised access to any part of the Platform, its servers, or connected systems
  • Interfere with, disrupt, or degrade the integrity, performance, or security of the Platform
  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any part of the Platform
  • Resell, sublicence, or redistribute access to the Platform without our prior written consent
  • Use the Platform to send unsolicited communications (spam) in violation of applicable laws
  • Scrape, crawl, or use automated means to access the Platform without our written permission
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Platform in any manner that could damage, overburden, or impair our infrastructure

We reserve the right to investigate and take appropriate action, including suspension or termination of access, against anyone who violates these provisions.

8. Intellectual Property

8.1 Joldi's Property

The Platform — including its design, architecture, source code, features, logos, trademarks, documentation, and all related materials — is the exclusive property of Joldi Technologies Private Limited and is protected by applicable intellectual property laws.

8.2 Restrictions

Nothing in these Terms grants you any right, title, or interest in our intellectual property. You may not use our name, branding, logos, or trademarks without prior written permission from us.

8.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Platform ("Feedback"), you grant us an unrestricted, irrevocable, royalty-free licence to use, modify, and incorporate that Feedback into the Platform or our services without any obligation to you.

9. Third-Party Services and Integrations

The Platform may integrate with, link to, or rely upon third-party services including payment processors, shipping providers, analytics tools, and communication platforms. Your use of any third-party service is governed by that service's own terms and privacy policies.

We do not control, endorse, or assume responsibility for the availability, accuracy, security, or practices of any third-party service. Any issues arising from your use of a third-party service should be directed to that service's provider.

10. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Platform, you consent to the practices described in our Privacy Policy.

You are responsible for ensuring that your use of the Platform — including your collection and handling of data from your own customers or end-users — complies with all applicable data protection laws.

11. Platform Availability and Modifications

We strive to maintain the Platform's availability and reliability, but we do not guarantee uninterrupted, error-free, or secure access at all times. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

We reserve the right to modify, update, suspend, or discontinue any feature or part of the Platform at any time. Where practicable, we will provide reasonable advance notice of material changes that may affect your use of the Platform.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

We do not warrant that the Platform will meet your specific requirements, that it will be free from errors or defects, or that any defects will be corrected within a particular timeframe.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Joldi Technologies Private Limited, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, arising out of or related to your use of or inability to use the Platform.

Our total aggregate liability for any claim arising from or related to these Terms or your use of the Platform shall not exceed the greater of:

  • The total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or
  • INR 5,000

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

14. Indemnification

You agree to indemnify, defend, and hold harmless Joldi Technologies Private Limited, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of or access to the Platform
  • Your User Content
  • Your violation of these Terms
  • Your violation of any applicable law or third-party right
  • Any dispute between you and your customers or end-users

15. Termination

15.1 By You

You may stop using the Platform and request closure of your account at any time by contacting us at admin@jolditech.com.

15.2 By Us

We may suspend or terminate your access to the Platform, with or without notice, if:

  • You breach any provision of these Terms
  • We are required to do so by law or regulation
  • Your account has been inactive for a prolonged period
  • We discontinue the Platform or any material part of it

15.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately. We may delete your account and associated data after a reasonable retention period, except where retention is required by law or for legitimate business purposes. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

16.2 Dispute Resolution

In the event of any dispute arising from or relating to these Terms or your use of the Platform, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be referred to and resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English.

16.3 Jurisdiction

Subject to the arbitration clause above, the courts of New Delhi, India shall have exclusive jurisdiction over any proceedings arising from or related to these Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Joldi Technologies Private Limited with respect to your use of the Platform. These Terms supersede any prior agreements, communications, or understandings regarding the subject matter hereof.

19. Waiver

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. A waiver of any provision on one occasion shall not be construed as a waiver of that provision on any future occasion.

20. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated through the Platform, via email, or by other reasonable means at least 15 days before they take effect. Continued use of the Platform after the revised Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform.

21. Contact Us

If you have any questions about these Terms of Use, please contact:

Joldi Technologies Private Limited Email: admin@jolditech.com Website: jolditech.com